Answers to all your questions about 6xis

The 6xis support team serves players in both Bengali and English. Bangladeshi players can easily report issues in their own language. Our agents quickly understand and respond to messages written in Bengali, so there is no need to worry about language.

Support is available through two channels: click the live chat option on the site for an instant response, or send an email to [email protected]. Whether your issue is technical, financial, or account-related, full support is available through both channels.

Yes. 6xis live chat support is active seven days a week, 24 hours a day. If you run into a problem at any time of day or night, contact us via chat — you do not have to wait until the next day. Emails are also replied to as quickly as possible.

For a faster resolution, keep a few details handy: your registered email address or username, a description of the issue (when it occurred, what message is showing), and, if applicable, the transaction reference number or a screenshot. Having this information ready allows the agent to help you more quickly.

For urgent issues, live chat is the best option — you can speak with an agent in real time. Use email when you need to provide detailed information or send documents, such as for verification-related matters. Both channels are monitored 24/7.

For proof of identity, a National ID card (NID), passport, or driving licence is accepted. For proof of address, a bank statement or utility bill may be submitted. Document photos must be clear and legible — blurry or cropped images will not be accepted.

Verification is typically requested when you make your first withdrawal or for security-related reasons. It may also be triggered for large transactions or if unusual activity is noticed on your account. This is done to protect your account.

Verification keeps a player's account secure and ensures that the correct person is managing it. It is an important step in preventing unauthorised access or fraudulent activity. 6xis follows this process to ensure fair play and a safe environment.

If verification is rejected, you will generally be informed of the reason. The most common reasons are low image quality or document details not matching the account information. In that case, take a clear photo and resubmit, or contact live chat for assistance.

6xis supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. All methods are secure and fast.

The minimum deposit amount for each payment method is ৳100. That means you can start depositing from just ৳100 via bKash, Nagad, Rocket, Upay, or bank transfer. This is very convenient for new players.

Log in to 6xis, go to the deposit page, and select bKash. Send the amount to the designated bKash number as you would for a regular payment, then enter the transaction ID in the specified field to confirm. In most cases, the balance is added within a few minutes.

After a deposit, the balance usually updates within a few minutes. If it still does not appear after a while, refresh the page and save your payment receipt or screenshot. If the problem persists, contact live chat with your transaction ID and the time of the transaction — the team will resolve it quickly.

Yes, the process is almost the same. Select Nagad on the deposit page, send the specified amount to the displayed Nagad number, then enter the transaction ID provided by Nagad into the form. The minimum deposit is ৳100 and the process is completely secure. Live chat support is always available if you run into any issues.

6xis is for people aged 21 and above only. Age must be confirmed during account registration, and proof of age may be requested during the verification process. Access by minors is strictly prohibited — this is a core principle of player protection.

Yes. You can set a deposit limit to keep your spending in check. It is possible to set a maximum amount that can be deposited within a specific time period. Contact the support team to learn more about this feature or to set a limit.

Some warning signs: spending money beyond your budget, repeatedly gambling to chase losses, neglecting family or work, and feeling unable to stop playing. If you notice these signs, it is important to seek help. You can find more information on the 6xis responsible gambling page.

Yes. If you want to take a break for a few days, you can choose a cooling-off period, during which your account will be temporarily inactive for a set time. If you need long-term self-exclusion, let the support team know — they will help you take the right steps. Your wellbeing is the top priority.

Account management and closure requests generally need to be made by the account holder. However, if someone close to you is concerned, they can contact the support team and explain the situation — the team will provide appropriate assistance and handle the matter responsibly.